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Contact us

General enquiries

For general enquiries and information on how to invest, please contact HSBC Asset Management customer services.

HSBC Global Asset Management
(Hong Kong) Limited
Level 22, HSBC Main Building
1 Queen's Road Central, Hong Kong

Customer service hotline (852) 2284 1118 Lines are open 9am to 5:30pm Monday to Friday (excluding public holidays)*

Email: assetmanagement@hsbc.com.hk

Customer feedback and complaints

Tel: (852) 2284 1229
Email: amhk.client.services@hsbc.com.hk

We value your feedback in order to enhance the quality of our services.

Upon receiving the feedback/compliant (on a business day), we will acknowledge receipt of your concerns verbally or in writing within 2 business days. A verbal or written reply will be provided to you advising of any progress/ results within 7 business days. Upon completion of the investigation, a written communication will be sent to you. The final response will be issued within 2 months.

Remarks: the actual handling time may vary depending on the case’s complexity or other factors, but we will keep you posted of any further progress/ result and do our best to reply to you within 30 days.

* To help us continually improve our services and in the interest of security, we may monitor and/or record your communications with us.